How AltuWell collects, uses, discloses, and protects your information.
AltuWell LLC ("AltuWell," "we," "our," or "us") respects your privacy and is committed to protecting the information you share with us. This Privacy Notice explains how we collect, use, disclose, and protect information when you use the AltuWell website, applications, beta programs, early access features, and related services (collectively, the "Services").
By accessing or using the Services, you acknowledge the practices described in this Privacy Notice.
This Privacy Notice applies to information collected through:
This Privacy Notice does not apply to third-party websites, services, or applications that may be linked to or integrated with the Services.
We may collect the following categories of information:
Information You Provide
Information About Dependents or Individuals Under Your Care
If you upload or manage information relating to another individual, including a child or dependent, you represent that you have appropriate authority or consent to do so.
Automatically Collected Information
We may automatically collect:
Cookies & Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to:
You may control certain cookie settings through your browser or device settings.
We process information as reasonably necessary to operate, maintain, secure, improve, and provide the Services, communicate with users, comply with legal obligations, and support legitimate business and operational purposes.
By using the Services and providing information through the Services, you acknowledge and consent to the processing of information as described in this Privacy Notice.
We may use information to:
We may also use aggregated or de-identified information for analytics, operational, security, research, product development, benchmarking, marketing or service improvement purposes.
Health-related, caregiving, wellness, symptom tracking, medication management, journal, and similar user-provided information is used to provide, operate, secure, maintain, and improve the Services. AltuWell does not use user-entered symptom logs, medication records, caregiving notes, journals, or similar health-related information for behavioral advertising or targeted advertising.
Certain features may use automation, algorithms, or AI-assisted analysis to help organize, summarize, or identify trends in user-provided information.
AI-generated outputs:
Users are solely responsible for evaluating and deciding how to use AI-generated outputs.
We do not sell personal information.
We may share information:
Third-party providers may process information on our behalf subject to contractual or legal obligations.
The Services may allow users to invite caregivers, family members, dependents, or other authorized individuals to access, view, manage, edit, or receive information through the Services.
By inviting or authorizing another individual through the Services, you represent that:
If you use the Services on behalf of another individual, including a child, dependent, or person under your care, you represent that you have the legal authority or appropriate consent to do so.
AltuWell does not disclose user-entered symptom logs, medication records, caregiving notes, journals, or similar health-related information to advertising networks or data brokers. Health-related information may be processed by service providers acting on our behalf solely to provide, host, secure, maintain, support, or improve the Services.
We use reasonable administrative, technical, and organizational safeguards designed to help protect information.
However:
Users are responsible for:
We retain information for as long as reasonably necessary to:
Retention periods may vary depending on the type of information and applicable legal requirements.
If you delete your account or request deletion of information, certain information may be deleted or anonymized within a reasonable period of time. However, residual copies may remain in backups, logs, security records, or other records for legitimate business, legal, compliance, fraud prevention, dispute resolution, or security purposes as permitted by applicable law.
Depending on your location and applicable law, you may have rights to:
You may also:
Certain information may remain in backups, logs, or records as permitted or required by law.
We may request verification of your identity before responding to certain privacy-related requests.
Depending on your location and applicable law, additional privacy rights and disclosures may apply to certain categories of health-related or consumer information.
The Services are intended for use by adults.
AltuWell does not knowingly collect personal information directly from children without parental or legal guardian involvement.
If you believe information relating to a child has been improperly provided to us, please contact us.
The Services may integrate with or rely upon third-party tools, APIs, cloud providers, analytics services, communication providers, or external platforms.
AltuWell is not responsible for the privacy, security, or practices of third-party services.
Your use of third-party services may also be governed by separate privacy policies or agreements.
The Services are intended primarily for users located in the United States.
If you access the Services from outside the United States, you understand that information may be transferred to, processed, and stored in the United States or other jurisdictions where privacy laws may differ from those in your location.
We may update this Privacy Notice periodically.
If we make material changes, we may provide notice through the Services, by email, or by other reasonable means.
Continued use of the Services after updated terms become effective constitutes acceptance of the revised Privacy Notice.
Questions regarding this Privacy Notice may be directed to:
AltuWell LLC
Charleston, South Carolina