The agreement that covers how you use AltuWell.
Welcome to AltuWell. These Terms & Conditions ("Terms") govern your access to and use of the AltuWell website, applications, beta programs, early access features, and all other related services (collectively, the "Services") operated by AltuWell LLC ("AltuWell," "we," "our," or "us").
As used in these Terms, "you" and "your" refer to any individual or entity accessing or using the Services. By accessing or using the Services and/or by clicking the "I Agree" button, you agree to these Terms. If you do not agree, you may not use the Services.
AltuWell is a mobile and web-based caregiver and health organization platform designed to help individuals and families organize health related information, including but not limited to symptom tracking, medication reminders, journaling, caregiving coordination, document organization, and wellness insights.
AltuWell is intended for informational and organizational purposes only.
AltuWell is not a medical provider, healthcare provider, insurance provider, emergency service, or medical device.
The Services do not provide:
Any information, reminders, summaries, trends, insights, AI generated content, or organizational tools provided through the Services are for general informational purposes only and should not be relied upon as medical advice.
Always consult a qualified healthcare professional regarding any medical condition or treatment decisions.
Your use of the Services is at your own risk. AltuWell does not guarantee the accuracy, completeness, reliability, or usefulness of any health related information, reminders, notifications, summaries, trends or AI generated outputs provided through the Services.
If you believe you are experiencing a medical emergency, call 911 or your local emergency services immediately. The Services are not intended for emergency use, medical monitoring, crisis intervention, or time sensitive healthcare communications.
You must be at least 18 years old to use the Services.
By using the Services, you represent that:
AltuWell is designed for use by adults, including individuals managing information for themselves, family members, dependents, or individuals under their care. If you create, upload, manage, or share information relating to another individual, including a child or dependent, you represent that you have the appropriate legal authority, consent, or permission to do so. The Services are not intended for direct use by children without parental or legal guardian involvement and supervision.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You agree to:
AltuWell reserves the right to suspend or terminate accounts that compromise security, violate these Terms, or create risk to the platform or other users.
You are responsible for maintaining the security of your devices, internet connections, and account credentials. AltuWell is not responsible for unauthorized access resulting from compromised devices, weak passwords, malware, rooted or jailbroken devices, shared credentials, or user negligence.
Your privacy matters to us. Please review our Privacy Policy for information about how we collect, use, store, and protect information.
AltuWell is designed with privacy and security in mind. AltuWell uses reasonable administrative, technical, and organizational safeguards designed to help protect information and maintain the security of the Services. However, no platform or transmission method can be guaranteed to be completely secure.
Users should avoid uploading:
Users are solely responsible for maintaining independent copies and backups of important information. AltuWell is not responsible for lost, corrupted, inaccessible, delayed, or deleted data.
AltuWell is designed as a personal health organization and caregiving support platform and is not intended to replace healthcare providers, medical record systems, emergency services, or professional medical care.
AltuWell may offer alpha, beta, invite only, pilot, experimental, preview, or early access features ("Beta Services").
Beta Services are provided on an "as is" and "as available" basis and may:
By participating in Beta Services, you acknowledge and agree that:
You understand that data entered into Beta Services may be lost, inaccessible, or permanently deleted. Beta Services may contain security vulnerabilities, interruptions, synchronization issues, delayed notifications, incomplete functionality, or compatibility problems. Participation in Beta Services is entirely voluntary and at your own risk.
We strongly recommend maintaining independent copies of important information. AltuWell may modify, suspend, restrict, or discontinue Beta Services at any time without notice or liability.
If you provide feedback, suggestions, recommendations, ideas, feature requests, testing input, or other comments regarding the Services ("Feedback"), you grant AltuWell a perpetual, irrevocable, worldwide, royalty free right to use, modify, incorporate, and commercialize that Feedback without compensation or attribution to you.
You agree that Feedback does not create any ownership interest, confidentiality obligation, or partnership relationship.
You agree not to:
We reserve the right, but not the obligation, to investigate, review, remove, suspend, restrict, or delete content or accounts that violate these Terms, create risk to the platform, or may expose AltuWell or its users to harm or liability.
You retain ownership of content you submit to the Services ("User Content").
However, by uploading or sharing User Content, you grant AltuWell a limited, nonexclusive license to host, process, store, transmit, display, and use that content solely as necessary to operate, maintain, secure, improve, and provide the Services.
You represent that:
Certain features may use automation, algorithms, or AI assisted analysis to help organize or summarize information.
AI generated outputs:
AI generated outputs may contain inaccuracies, omissions, outdated information, incorrect conclusions, or incomplete analysis. Users are solely responsible for independently reviewing and verifying any information before relying on it. AI features are intended solely as organizational and informational tools and are not substitutes for professional medical judgement, diagnosis, treatment, or advice. You are solely responsible for evaluating and deciding how to use any generated content or insights.
The Services, including all software, code, functionality, features, designs, layouts, workflows, branding, graphics, text, logos, user interfaces, technology, and content are owned by or licensed to AltuWell and are protected by intellectual property and other applicable laws.
Your use of the Services does not grant you ownership of the Services or any intellectual property rights associated with the Services.
Except as expressly permitted in these Terms, you may not:
...or otherwise use any portion of the Services without prior written permission from AltuWell.
All rights not expressly granted are reserved by AltuWell.
The Services may integrate with or rely upon third party tools, infrastructure, APIs, communication providers, analytics providers, or cloud services.
AltuWell is not responsible for:
Your use of third party services may also be governed by separate agreements.
AltuWell may provide reminders, alerts, emails, push notifications, text messages, synchronization features, or other communications through third party providers and systems.
AltuWell does not guarantee the delivery, timing, accuracy, or reliability of any reminder, notification, synchronization event, alert, or communication. Delays, failures, interruptions, or technical issues may occur.
Users should not rely on the Services for emergency, critical, or time sensitive communications or healthcare needs.
AltuWell is not obligated to provide maintenance, technical support, updates, bug fixes, or continued availability of any portion of the Services unless otherwise required by applicable law.
By using the Services, you consent to receive electronic communications from AltuWell, including account notifications, reminders, updates, security notices, and service related communications.
We may modify, suspend, limit, or discontinue any portion of the Services at any time without liability.
We are not responsible for:
AltuWell shall not be liable for delays, interruptions, failures, or damages resulting from causes outside of its reasonable control, including internet outages, cloud service interruptions, cyberattacks, labor disputes, governmental actions, natural disasters, utility failures, pandemics, or failures of third-party providers or infrastructure.
To the fullest extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory.
AltuWell disclaims all warranties, including:
We do not guarantee that the Services will be uninterrupted, error free, or fully secure.
To the maximum extent permitted by law, AltuWell and its founders, members, employees, contractors, affiliates, and partners shall not be liable for, including but not limited to:
In no event shall AltuWell's total liability exceed the greater of:
Some jurisdictions do not allow certain liability limitations, so portions of this section may not apply to you.
You agree to defend, indemnify, and hold harmless AltuWell and its affiliates, founders, members, employees, and contractors from claims, liabilities, damages, losses, and expenses arising from:
Certain features or portions of the Services may require payment, subscription enrollment, or participation in a trial program.
AltuWell reserves the right to introduce, modify, suspend, or discontinue pricing, subscription plans, premium features, trial periods, or billing structures at any time.
If you purchase a subscription or paid feature, you agree to provide accurate and current payment information and authorize AltuWell and its third-party payment processors to charge applicable fees using your selected payment method.
You may cancel your subscription at any time through your account settings or through the applicable third-party platform used for purchase, such as the Apple App Store or Google Play Store.
You are responsible for providing accurate and current billing information. If payment cannot be processed, AltuWell may suspend, downgrade, or terminate access to paid features.
Unless otherwise stated at the time of purchase:
Free trials, promotional access, alpha programs, beta programs, and early access offerings may be modified, limited, or discontinued at any time without liability.
AltuWell will provide reasonable advance notice before material pricing changes, subscription fee increases, or significant changes to paid features take effect.
We may suspend or terminate access to the Services at any time if:
You may stop using the Services at any time.
Certain provisions of these Terms survive termination, including ownership, disclaimers, limitations of liability, indemnification, and dispute related provisions.
By using the Services, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will first be attempted to be resolved informally by contacting AltuWell directly.
If a dispute cannot be resolved informally, the dispute shall be resolved through binding individual arbitration rather than in court, except that either party may bring qualifying claims in small claims court.
You agree that:
Arbitration shall be conducted in Charleston County, South Carolina, unless otherwise required by applicable law.
Nothing in this section prevents either party from seeking temporary injunctive or equitable relief for unauthorized use, intellectual property infringement, data misuse, or security related concerns.
If any portion of this section is found unenforceable, the remaining portions shall remain in full force and effect.
These Terms shall be governed by the laws of the State of South Carolina, without regard to conflict of law principles.
Any disputes arising from these Terms or the Services shall be resolved exclusively in the state or federal courts located in Charleston County, South Carolina, unless otherwise required by law.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
Failure by AltuWell to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights under these Terms.
AltuWell may assign or transfer these Terms or its rights and obligations under these Terms in connection with a merger, acquisition, restructuring, sale of assets, or other business transaction.
You may not assign or transfer your rights or obligations under these Terms without prior written consent from AltuWell.
These Terms, together with any referenced policies, constitute the entire agreement between you and AltuWell regarding the Services and supersede any prior or contemporaneous understandings, communications, or agreements relating to the Services.
We may update these Terms from time to time.
If we make material changes that affect your rights, obligations, or use of the Services, we will provide reasonable advance notice, which may include notifications through the Services, email communications, or updates posted on our website.
Changes related to new features, legal requirements, security matters, or minor clarifications may become effective immediately upon posting.
Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.
Questions regarding these Terms may be directed to:
AltuWell LLC
Charleston, South Carolina